COVID-19 UPDATES

Visiting Our Office

The safety of our clients and staff is our number one priority. JWD would like to issue the following update statement 10th April 2021:

Our business remains operational and our teams will be working from our offices in Chepstow.  Remotely if required.

Our Office in Chepstow will open again for appointments from 4th May 2021.  We are working with strict COVID-19 standards and we request anyone coming to our offices has no symptoms and makes a valid appointment. 

To access our COVID Risk assessment, please click this link


Transaction Timelines


Please note that transaction timelines have increased in the Conveyancing industry due to previous lockdown restrictions as well as significant increase in demand due to the Stamp Duty holiday and lower LTT rates payable. Search providers and mortgage lenders (including valuers) are struggling with the number of transactions they are having to deal with which has a knock on effect to us receiving the necessary documentation to progress a purchase matter. As a result this may increase the timeline; however we will do all we can to process your transaction as quickly as possible. We would ask for your patience where we are waiting for documentation from third parties and out of our control. Please also remember where your matter may be ready, if we are in a chain, all transactions in the chain need to have received all documentation they require in order for a completion date to be discussed. We are working on a 3-5 working day turnaround at present in dealing with communication/correspondence received. Prioritising files which are urgent.


We will do all we can to complete all required transactions prior to the deadline but cannot provide any guarantees as to completion times.

How to Contact Us


For case updates and general information, please email us at clientserviceteam@johnwdavies.com which is the quickest way to get a case update.  Please also remember that emails are processed in a date received order and it can take up to 24/48 hours to reply.  This is our standard response time which has not changed even during this challenging time.  Please be advised that we can't reply to everyone’s email immediately so please allow us some time to process your email and reply to you.


If the matter is urgent and cannot wait, please let us know.


Thank you for your support and patience.
 

Other Services 


The preparation of Wills.


Our team have been busy preparing lots of client Wills over the past 12 months.  We have developed a low-cost online process which allows us to draft your Will without you having to leave your home.  If you would like further information about this service, please email us at hello@johnwdavies.com for further information. 


Administering Estates 


Clients have been contacting us to ask if we can act in the Administration of Estates which follows the death of a loved one.  We are pleased to confirm that for our existing clients we are already doing this and there is no need for you to attend any face to face meetings.  Our service can be provided remotely.  We also have a fixed fee offering.  Please email us at hello@johnwdavies.com for further information.