COMPLAINTS HANDLING POLICY

OUR COMPLAINTS POLICY

We are committed to providing a fair and honest customer service experience for all of our clients. If and when something goes wrong, we want you to tell us about it in order to try and resolve any issues you may have.

If you are looking to make a complaint, please follow the below steps.

  • As soon as possible, get in touch with us via telephone, email or written letter stating your issues and concerns. Be clear on what your complaint is about, stating the names of people involved and any correspondence dates, and how you would like it resolved. Please allow up to eight weeks for us to resolve your complaint.

  • If you have already been in touch with us regarding your complaint and you feel it hasn't been resolved to your satisfaction after eight weeks, you can take your case to the Legal Ombudsman. Please note that you must have been in touch with us in relation to your complaint before taking it to the Legal Ombudsman.

POLICIES

Complaints Handling Policy

Privacy Policy

Terms of Business

Interest Policy

CONTACT US

Newport: 01633 841773

Chepstow: 01291 639523

OUR COMPLAINT CONTACT DETAILS

If writing to us:

John W Davies Solicitors 

Unit 1B,

Riverside Court

Beaufort Park Way

Chepstow

Monmouthshire

NP16 5UH

If emailing us:

hellochepstow@johnwdavies.com

If calling us:

01291 639523

OUR COMPLAINTS POLICY

We are committed to providing a fair and honest customer service experience for all of our clients. If and when something goes wrong, we want you to tell us about it in order to try and resolve any issues you may have.

If you are looking to make a complaint, please follow the below steps.

  • As soon as possible, get in touch with us via telephone, email or written letter stating your issues and concerns. Be clear on what your complaint is about, stating the names of people involved and any correspondence dates, and how you would like it resolved. Please allow up to eight weeks for us to resolve your complaint.

  • If you have already been in touch with us regarding your complaint and you feel it hasn't been resolved to your satisfaction after eight weeks, you can take your case to the Legal Ombudsman. Please note that you must have been in touch with us in relation to your complaint before taking it to the Legal Ombudsman.

POLICIES

CONTACT US

Office: 01291 639523

OUR COMPLAINT CONTACT DETAILS

If writing to us:

John W Davies Solicitors 

Unit 1B,

Riverside Court

Beaufort Park Way

Chepstow

Monmouthshire

NP16 5UH

If emailing us:

hellochepstow@johnwdavies.com

If calling us:

01291 639523

(Open Mon to Fri 9am to 5pm)

LEGAL OMBUDSMAN CONTACT DETAILS

If writing:

Legal Ombudsman 

PO Box 6806

Wolverhampton

WV1 9WJ

If calling:

0300 555 0333

(Open Mon to Fri 8.30am to 5.30pm)